77uk's Privacy Policy

This Privacy Policy ("Policy") applies to the 77uk platform. When you use 77uk's website, mobile version, or related services, you are considered to have agreed to the terms of this Policy.

We believe that your privacy is a fundamental right. For that reason, 77uk always strives to handle your personal information with the utmost care and not to disclose it to any unauthorised party. Please read this Policy in full, and if you have any questions, contact our support team.

When opening an account on 77uk and while using the platform, we may collect the following types of information:

1.1 Information You Provide

• Full name, date of birth, and gender
• Email address and mobile number
• Payment information — bKash, Nagad, Rocket, or Upay account numbers (to confirm transactions)
• Government-issued identity document details provided for identity verification
• Information provided when contacting our support team

1.2 Automatically Collected Information

• IP address and device type (mobile, tablet, desktop)
• Browser type and operating system information
• Date and time of platform access and usage patterns
• Data collected from cookies and similar tracking technologies
• Game play history and transaction logs
• Session duration and navigation patterns

1.3 Information Received from Third Parties

• Transaction confirmation information from payment processors (bKash, Nagad, Rocket, Upay)
• Information received from identity verification services (where applicable)
• Information received from fraud prevention and security analysis services

Collected information is used only for the following purposes:

2.1 Service Delivery & Operations

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions — ensuring a minimum deposit of ৳200 and a minimum withdrawal of ৳500
• Applying applicable promotional offers, including the welcome bonus, to your account
• Operating game services, live casino, and the sports betting platform
• Providing 24/7 customer support (in Bengali and English)

2.2 Security & Safety

• Preventing unauthorised access to accounts or fraud
• Detecting and preventing money laundering and suspicious activity
• Verifying user age (21+) to ensure compliance with responsible gambling policy
• Ensuring safe and fair operation (fair play) of the platform

2.3 Service Improvement

• Analysing user experience to improve platform performance
• Identifying and resolving technical issues
• Making decisions about launching new game categories and services

2.4 Communication

• Sending important account-related notifications
• Providing transaction confirmations and withdrawal-related updates
• Sending promotional information with your consent

The 77uk website uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.

3.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and ensuring account security — these cannot be disabled.
• Functional cookies: Used to remember your language preference and other personal settings.
• Analytics cookies: Collect anonymous data to understand which parts of the platform are used most.
• Security cookies: Used to prevent suspicious activity and fraud.

Non-essential cookies can be rejected or deleted by changing your browser settings. Please note that fully disabling cookies may cause some platform features to not work correctly.

77uk shares information with third parties only under strict circumstances. Your information is never disclosed outside of the situations described below:

4.1 Service Provider Partners

• bKash, Nagad, Rocket, and Upay — only the information necessary to process transactions
• Identity verification services — minimum information required for account verification
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) — essential technical information required to operate games
• Cybersecurity and fraud prevention services — anonymised data

4.2 Legal Obligations

• Where mandatory disclosure is required by court order or legal process
• To cooperate with legitimate investigations by competent authorities
• To comply with anti-money laundering regulations

4.3 Business Changes

In the event of any business merger, acquisition, or restructuring, your information may be transferred to the new entity. Even in such cases, the terms of this Privacy Policy will be maintained and you will be informed in advance.

77uk adopts industry-leading technical and organisational measures to protect your information:

• SSL Encryption: All data transfers on the platform are protected by 256-bit SSL encryption.
• Server Security: Our servers are housed in secure data centres, with regular security audits conducted.
• Access Controls: Only authorised staff can access your information, and only as required for their work.
• Password Protection: Passwords are stored using one-way encryption — no 77uk staff member can view your password.
• Data Backup: Data is backed up regularly so that your information is not lost due to technical failure.
• Security Monitoring: Automated 24/7 monitoring is active to detect suspicious activity.

We retain your information only for as long as necessary. The retention policy for different types of information is described below:

• Account information: For the entire period the account is active and, after closure, for a specified period as required by legal obligations.
• Transaction records: For the period required to comply with financial regulations.
• Communication records: For a limited period to improve customer support quality.
• Browsing data: Short-term retention for technical improvement and security.

After the specified period, your information is securely deleted or anonymised.

While using the 77uk platform, you have certain important rights over your own information:

7.1 Access & Correction

• Right to access: You may request to see what information we hold about you.
• Right to correction: If any of your stored information is inaccurate, you may request that it be corrected.
• Right to update: You may update your information directly in account settings or through the support team.

7.2 Deletion & Restriction

• Right to deletion: You may request deletion of information that is not subject to legal obligations.
• Right to restrict processing: In certain circumstances, you may request that processing of your information be restricted.
• Right to withdraw consent: Consent for marketing communications may be withdrawn at any time.

77uk's services are for those aged 21 and above only. We are firmly committed to protecting minors:

• Age verification is in place at registration and minors are not permitted to open an account.
• We do not knowingly collect any personal information from those under 21 years of age.
• If any information belonging to a minor is found to have been collected, it will be deleted as soon as it becomes known.
• If a parent or guardian believes their child has shared information with us, please notify our support team immediately.

77uk reserves the right to update or change this Privacy Policy at any time. In the event of changes:

• The updated policy will be published on this page with the date of the update.
• For significant changes, a notification will be sent to your registered email.
• Continued use of the platform after a change will be considered as consent to the new policy.
• If you do not agree with the new policy, you may request that your account be closed.

It is recommended that you review this page regularly so that you are always aware of the latest policy.